Standard On-Site Installation Warranty

Danmark Technologies provides a Standard On-Site 60 Day Warranty covering installation workmanship for your system. During the warranty term, Danmark will furnish the labor required to correct defects or performance issues directly related to our installation services.

Manufacturer warranties on all equipment supplied by Danmark remain in effect and are honored accordingly. If equipment is no longer covered under a manufacturer warranty, replacement parts may be available to the customer at a discounted rate.

Service begins with remote diagnostics whenever possible. If our Technical Support Team determines that an issue cannot be resolved remotely, an on-site technician will be dispatched within seventy-two (72) business hours of the initial request (Monday–Friday, 8:00 a.m.–5:00 p.m., excluding recognized holidays).

Once the Standard Warranty period has expired, service labor will be billed at Danmark’s current rates. Customers enrolled in an Extended Service or Maintenance Agreement will automatically transition to coverage under that agreement at the conclusion of the Standard Warranty term. For additional information regarding extended coverage options, please contact your Danmark Account Representative.

Warranty service may be initiated through Danmark’s support portal, by phone, via email, or through live chat.

To expedite service, customers should provide:

• A detailed description of the issue or system behavior
• Equipment model and serial numbers (when applicable)
• Any troubleshooting steps already completed

Our Support Team may request additional diagnostic steps to isolate the issue before determining whether on-site service is required.

Warranty Exclusions and Limitations

• Network, software configuration, or cybersecurity-related issues
• Issues not reported prior to expiration of the warranty period
• Equipment used outside manufacturer specifications
• Customer-furnished or third-party equipment not supplied by Danmark
• Equipment that has been relocated, modified, or serviced by unauthorized parties
• Damage caused by misuse, neglect, improper maintenance, vandalism, theft, fire, flood, electrical irregularities, power surges, natural disasters, or other events beyond Danmark’s control
• Costs associated with lift rental, scaffolding, or specialty access equipment